queenbet Privacy Policy

This Privacy Policy ("Policy") describes how queenbet ("queenbet," "we," "us," or "our"), the operator of the online gaming platform accessible at queenbet.one, collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the queenbet platform.

queenbet is committed to safeguarding your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to help you understand exactly what information we hold about you and how it is used — so you can make informed decisions about your engagement with the queenbet platform.

By registering for a queenbet account or continuing to use the queenbet platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside queenbet's Terms and Conditions, which are incorporated herein by reference.

If you have any questions about this Policy or how queenbet handles your personal data, please refer to Section 14 for contact details of our Data Protection Officer ("DPO").

queenbet collects personal data that is necessary to provide you with a safe, compliant, and fully functional gaming experience. The categories of personal data we collect include, but are not limited to, the following:

queenbet collects your personal data through the following channels:

• Direct interactions: Information you provide when registering a queenbet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the queenbet platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-party sources: Information received from identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and regulatory authorities, where permitted by applicable law.
• KYC and AML checks: Data obtained through third-party identity verification and anti-money laundering screening services as part of queenbet's regulatory compliance obligations.

queenbet will always inform you at the point of collection if providing certain personal data is mandatory (e.g., for account registration or KYC) or optional. Failure to provide mandatory data may prevent queenbet from opening or maintaining your account.

queenbet uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your queenbet player account, including processing deposits, withdrawals, and bonus credits.
• Identity and age verification: To verify that you meet queenbet's eligibility requirements, including the minimum age of 21 years as required under Philippine gaming regulations.
• Platform operation: To provide, maintain, and improve the queenbet gaming platform, including sports betting, live casino, slot games, bingo, and fishing game services.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Regulatory compliance: To comply with queenbet's legal obligations under Philippine law, including AML reporting, KYC requirements, and PAGCOR-related regulatory obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the queenbet platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where queenbet has a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Analytics and improvement: To analyze how players use the queenbet platform and to improve the user experience, game offerings, and platform performance.

Under the Philippine Data Privacy Act of 2012, queenbet processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and queenbet — i.e., to operate your queenbet account and provide the gaming services you have requested.
• Legal obligation: Processing that is required for queenbet to comply with its legal and regulatory obligations, including KYC, AML, and PAGCOR-related requirements.
• Legitimate interests: Processing that is necessary for queenbet's legitimate business interests, such as fraud prevention, platform security, and improving the queenbet gaming experience — provided that such interests are not overridden by your rights and interests.
• Consent: Where queenbet relies on your consent as the legal basis for processing (e.g., for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

queenbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. queenbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services engaged by queenbet to verify your identity and comply with regulatory requirements.
• Regulatory and law enforcement authorities: The National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where queenbet is legally required to disclose your data.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology providers who process data on queenbet's behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by queenbet, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of queenbet's business or assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

queenbet uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the queenbet platform, ensure platform security, and gather analytics data. The types of cookies queenbet uses are as follows:

• Strictly necessary cookies: Essential for the queenbet platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings on the queenbet platform, such as your preferred language and display settings.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the queenbet platform, helping us identify areas for improvement. These cookies do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts on the queenbet platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenbet platform. Strictly necessary and security cookies cannot be disabled as they are essential to platform operation and player safety.

queenbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your queenbet account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Customer support records: Retained for a minimum of two (2) years from the date of the interaction, or longer where relevant to an ongoing dispute or investigation.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymized within a reasonable period.
• Technical and usage data: Typically retained for up to twelve (12) months, after which it is aggregated or anonymized.

Upon expiry of the applicable retention period, queenbet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

queenbet takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of personal data in transit using TLS (Transport Layer Security) protocols
• Encryption of sensitive data at rest using industry-standard encryption algorithms
• Strict access controls ensuring that only authorized queenbet personnel can access personal data, on a need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning of the queenbet platform
• Multi-factor authentication requirements for queenbet staff accessing systems that process personal data
• Comprehensive data breach response procedures, including notification to the National Privacy Commission and affected players where required by law

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queenbet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queenbet:

To exercise any of the above rights, please contact queenbet's Data Protection Officer using the details provided in Section 14. queenbet will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case queenbet will notify you of the extension and the reasons for it.

If you are not satisfied with queenbet's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The queenbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. queenbet does not knowingly collect personal data from individuals under the age of 21.

queenbet employs age verification procedures during the registration process and may request documentary proof of age at any time. If queenbet discovers that personal data has been collected from a person under the age of 21, queenbet will take immediate steps to delete that data and close the associated account.

queenbet's primary operations and data processing activities are based in the Philippines. However, some of queenbet's technology and service providers may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

Where such international transfers occur, queenbet ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries that the National Privacy Commission has determined provide an adequate level of data protection
• Implementing standard contractual clauses or other approved transfer mechanisms with recipient organizations
• Conducting transfer impact assessments where required to ensure that your data will be adequately protected in the destination country

You may request further information about the safeguards queenbet has in place for international data transfers by contacting our Data Protection Officer.

queenbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, queenbet will notify registered players by posting a prominent notice on the queenbet platform or by sending a notification to the email address associated with your account.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the queenbet platform following the effective date of any update constitutes your acceptance of the revised Policy.

queenbet encourages you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. If you do not agree with any changes to this Policy, you should stop using the queenbet platform and contact our support team to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or queenbet's handling of your personal data, please contact our Data Protection Officer. queenbet's DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy.

queenbet aims to acknowledge all privacy-related requests within 24 hours and to provide a substantive response within 30 days. If you remain unsatisfied with queenbet's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).